DUBAI/UAE

Working week is Sunday to Thursday (Friday and Saturday no collections/deliveries)

The ongoing situation with Covid 19 may cause shipments to the UAE to be delayed. This is due to flight disruptions and added customs / quarantine checks.

IMPORTANT

Ideally you should be in the UAE before your shipment arrives as you may be required to produce a copy of the entry stamp in your passport as part of the clearance process.

You must provide the passport details of the person receiving the shipment, whether that is you or a third party. This is required for customs clearance so a photo / scan of the passport details page must be uploaded to your customer portal.

If that is not a UAE passport then you will also need to upload a copy of a UAE Residence Permit or Employment Visa, (an employment letter is also acceptable, but Residence Permit is preferred). Your shipment should ideally arrive in the UAE within one month of your arrival.

CUSTOMS INFORMATION

All shipments of personal effects (items you’ve owned for more than 6 months) must be accompanied by a detailed inventory list. This must be a detailed, itemised list. UAE customs authorities will not accept general terms on inventory such as ‘household effects’ or ‘kitchen items’. All items need to be itemised in a comprehensive list so it is clear exactly what is being shipped.

Taxes and duties are charged at the discretion of UAE customs. For non-residents, shipments of personal effects over the value of 1000 AED (£175 / 200€/ $250 USD) are likely to incur customs charges. For any shipment valued over 1000, you will need to supply a copy of the receiver’s Residence or Employment Visa to gain any relief from duty and taxes.

The UAE charges VAT, which is payable on delivery, and shipments of personal effects may also incur a clearance fee of 70-100 AED, also payable upon delivery. All new items will incur customs charges equal to approx. 5% of value of the item(s).

Customs charges, duties and taxes are NOT included in any Baggage Hub price / estimate at the time of booking or invoicing.

PROHIBITED ITEMS – UAE

At Baggage Hub, we supply a general list of Prohibited and Restricted items as standard, but there are specific rules and restrictions when sending items to the UAE, which it’s important to be aware of.

The UAE is a very conservative country with strict laws and codes of conduct. Alcohol is strictly prohibited with all courier, road, sea and air freight carriers. We also strongly advise against packing any medication.

Items related to gambling are also prohibited, including playing cards.

Books, DVDs, magazines and other similar media are restricted, which means they will be inspected and released if they are considered appropriate. This can delay the clearance process and incur storage fees so we advise against sending such items.

We also advise against sending any religious artefacts, symbols and items.

Please make sure you review the prohibited items document here [ prohibited-items.pdf ]. You willbe required to digitally sign this list within the customer portal to confirm you understand what not to pack.

Useful Links:

www.dubaicustoms.gov.ae/en/eServices/ServicesForIndividuals/Pages/ClearanceOfPersonalEffects.aspx

BAGGAGE HELP CENTRE

Generally personal effects only, clothes, shoes, linen, books, documents, chinaware, toys, computers, monitors, and laptops. For further information on prohibited items please click here »

Not a problem, we supply our Move Packs throughout the UK and Europe and cardboard boxes plus tape to the majority of countries worldwide.

We don’t supply bubble wrap but this can easily be purchased online.

Our sea freight prices are based on volume and the number of items you are shipping. The transit time varies between 8 to 12 week will depend on your final destination. We only offer sea freight services from certain countries and to a limited number of countries.

Road freight would normally be used for transporting your possessions into Europe or throughout the USA. Our prices are based on the number of items being moved as well as the overall weight. The transit times varies between 7 - 14 days.

Our airfreight service is quick plus affordable and takes between 7 - 14 days depending where in the world you are going. All airfreight prices are based on actual or volume weight whichever is the greater.

Yes you can, hard cases are ideal, but not essential.

When booking with Baggage Hub, we will take a deposit to cover the costs of packing materials and delivery plus collection. Once your shipment has been collected and returned to our warehouse you will receive a final invoice which will be sent you in an email. Payments are made securely via Stripe using either your credit or debit card. If you would like to discuss alternative payment options please feel free to contact our customer service team.

Yes, once your shipment has been collected and it is received into our warehouse you will be able to log into the customer portal or download the mobile tracking app. It’s simple to use and will provide you with all your relevant shipping information.

We offer shipping protection, and is calculated based on the value of your goods. You have an option to purchase shipping protection on check out and will be added on to your final invoice. Please note if you decide not to take out shipping protection your goods will not be insured and in the unlikely event your goods are damaged or lost you will not be able to make a claim. Further information on our standard liability can be found by clicking our terms and conditions.

We offer a professional packing service that is carried out by our team of experts.This is ideal for those customers who are very busy and need assistance with packing fragile and high valued items.

Our standard service is based on Monday to Friday 0800 to 1800. We offer timed collections and deliveries, this option is available on check out.

We strive in providing our customers with the best possible service, however you need to be aware of the legal stuff and your responsibilities which is highlighted in our terms and condition. We must draw your attention to our what’s excluded from our quotations: Customs and quarantine inspection fees, and fumigation charges are normally charged at destination. These fees do differ from country to country and will need to be paid prior to delivery.

Custom duties and taxes are excluded from our prices, these such fees are only charged on items that are declared to be unused or owned for less than 12 months (Subject to local regulations). Duties and taxes can also apply if the owner of the goods fails to be in the country of destination when the goods arrive. If you have any questions please email our customer care team who will be delighted to help.

Should our driver fail to turn up, please contact our customer care team. We aim to response as quickly as possible and in most cases will respond within an hour during working hours. Please remember you must be in to take delivery or collection

If your order has already been processed and packing materials have been despatched, you may loose your deposit. We strongly recommend should you need to cancel, you send an email to customer care at least 48 hours prior to your booked delivery or collection.


COUNTRY INFORMATION AND CUSTOMS DETAILS

Please click the links below for important information about the country you are shipping to:

Europe/EU

Switzerland

Australia

New Zealand

South Africa

United States

United Arab Emirates

Canada

Russia

Japan

China

Hong Kong

Track your shipment online
and on the mobile app

GET NOTIFICATIONS WHEN YOUR SHIPMENT STATUS IS UPDATED

Get it on Google Play Available on the App Store

To use mobile app tracking you need to register your customer account.

Tracking AppTracking App